This Shipping Policy outlines the procedures and guidelines for shipping, cancellations, and returns for Garden Variety THC Seltzer (Mad Scientists Brewing, LLC. : “we,” “us,” “our,” or the “Company”). By making a purchase through the Company’s website or any related services, you agree to the terms of this Shipping Policy and our Terms of Use.
- AGE POLICY
Must be 21 years of age to order; a valid ID (21+) and signature is required at delivery.
- ORDER PROCESSING & LEAD TIMES
We strive to process and fulfill your orders within 1-3 business days. However, delays may occur, extending processing time up to 5-7 business days or longer. Please note that the estimated time to ship reflects order processing time and not delivery time.
Our business shipping hours are Monday – Friday, 7:00 AM – 3:00 PM EST, excluding Federal Holidays. Orders placed after 1:00 PM EST on Fridays will be processed the following Monday.
Please ensure that your address and contact information are accurate at the time of order placement. Failed delivery attempts and returned shipments due to incorrect information will be considered non-refundable.
- CARRIERS
Depending on the product category and location, we may use different shipping methods, including but not limited to services from the United States Postal Service (USPS) and United Parcel Service (UPS).
- LOST PACKAGES / UNDELIVERED ITEMS
The Company is not responsible for lost or undelivered shipments once the order has been processed, marked as shipped, and a tracking number has been provided. If your package is lost or undelivered, you must complete the missing mail order process with the respective carrier.
- PO BOXES
We do not ship to PO boxes. If a PO box is provided as the shipping address, this may result in order delays or cancellations. Our Customer Support team may contact you to request an alternate shipping address. The Company reserves the right to cancel orders unilaterally if a valid shipping address is not provided.
- DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective or if you receive the wrong item, so that we may evaluate the issue and make it right. If your order arrives damaged, please contact the carrier directly to file a claim. We recommend keeping all packaging materials and taking photos of the damage, as these may be required for the claim process
- REFUNDS, EXCHANGES AND RETURNS
All sales are final. We do not accept refunds, exchanges, or returns. Items returned will not be accepted for credit for any reason. If you experience an issue with your order, please contact Customer Support at sixpoint_info@sixpoint.com immediately.
- RESALE POLICY
Products purchased here on our direct-to-consumer website are not to be resold. We reserve the right to cancel shipments and/or withdraw our standard return policy on orders that intend to engage in resale (or otherwise violate our terms of service). Businesses interested in a wholesale account should go through our sales channels to ensure compliance with state and federal regulations. For wholesale inquiries, contact sixpoint_info@sixpoint.com.